cy999 Terms and Conditions

1. Introduction and Consent

cy999 (hereinafter "Platform", "we" or "us") is an online entertainment and betting platform operated for players in Bangladesh. By accessing, registering on, or using this platform in any way, you are considered to have given your full consent to the following terms and conditions.

These terms and conditions form a legally binding agreement. If you do not agree with any part of these terms, please refrain from using this platform. These terms and conditions are available in both English and Bengali; in the event of any dispute, the Bengali version shall be considered authoritative.

All products and services on our platform are subject to these terms and conditions. This includes cricket betting, slot games, live casino, fishing games, card games, and other entertainment activities. Additional specific terms may apply to each service, and these will be stated alongside that service.

2. Account Registration

To use services on cy999, you must open a personal account. By completing the registration process, you agree to the following:

• You will use a single account. Opening multiple accounts by the same person is strictly prohibited.
• All information provided at the time of registration must be true, accurate, and complete. Providing false information may result in account termination and forfeiture of the balance.
• You will keep your login credentials (username and password) secure and will not share them with any third party.
• You are fully responsible for all activities carried out from your account.
• The account verification (KYC) process may require submission of a government-issued identity document, proof of address, and proof of payment method.

cy999 reserves the right to accept or reject any account application. We may request additional documents for identity verification purposes.

3. Age Limit and Eligibility

To open an account and use services on cy999, you must meet the following eligibility criteria:

• You must be at least 21 (twenty-one) years of age.
• You must be legally entitled to participate in this type of entertainment activity.
• You will operate the account in your own name and for your own benefit — not on behalf of anyone else.
• You are not accessing from a country where online gaming is legally prohibited.

cy999 may request a copy of a National ID (NID) or passport as proof of age during the verification process. Withdrawals may be placed on hold until verification is complete.

4. Deposits and Withdrawals

4.1 Deposits

The following methods can be used to deposit funds into cy999:

• bKash
• Nagad
• Rocket
• Bank Transfer

The minimum deposit amount is ৳500 for each method. Deposited funds are generally credited to the account instantly. If funds do not appear in your account for any reason, please contact customer support immediately.

4.2 Withdrawals

The following conditions apply to withdrawals:

• The minimum withdrawal amount is ৳1,000.
• Withdrawals are generally completed within 5 to 30 minutes.
• Withdrawals can only be made to the same payment method used to deposit funds into the account.
• The withdrawal process may be delayed if account verification has not been completed.
• cy999 reserves the right to suspend withdrawals in cases of fraud or suspicious activity.

All transactions during deposits and withdrawals are secured through SSL encryption.

5. Bonuses and Promotions

cy999 offers its players a variety of bonuses and promotional offers. The key terms related to bonuses are described below:

5.1 Welcome Bonus

• New members will receive a 200% bonus on their first deposit, up to a maximum of ৳15,000.
• A minimum deposit of ৳500 is required to receive this bonus.
• The wagering requirement for the bonus is 15 times (15x) the total bonus amount.
• Bonus funds cannot be withdrawn before the wagering requirement has been met.
• Each bonus has a specific validity period, which is clearly stated alongside the bonus offer.

5.2 General Bonus Terms

• Each promotion may only be used once — per person, per household, per device, and per IP address.
• cy999 reserves the right to modify, suspend, or cancel any bonus at any time.
• If there is suspicion of a breach of bonus terms, the account may be reviewed or the bonus cancelled.
• VIP cashback bonuses are awarded weekly — different rates apply according to tier, from Bronze to Diamond.

6. Betting Rules

All betting activities on the cy999 platform are governed by the following rules:

• Once a bet has been confirmed, it cannot be cancelled.
• cy999 reserves the right to void the outcome of any bet placed due to a system error, incorrect odds, or technical issue.
• The results of all sporting events are verified from official sources.
• If an event is cancelled or postponed, the stake for that bet will be refunded.
• Placing bets on the same event from multiple accounts or syndicate betting is strictly prohibited.
• If cy999 detects an unusual betting pattern, it reserves the right to cancel the bet or investigate the account.

For live casino games, the game provider's own rules (such as those of Evolution Gaming or Ezugi) will apply.

7. Prohibited Activities

The following activities are strictly prohibited on cy999. If any such activity is found, the account will be permanently closed and the associated funds will be forfeited:

• Opening and operating multiple accounts.
• Operating an account on behalf of another person.
• Bonus abuse — attempting to collect bonuses through multiple accounts.
• Using the platform for money laundering or illegal financial transactions.
• Attempting to gain an advantage in games using software, bots, or automation tools.
• Attempting to gain unauthorized access to the platform's systems or hacking.
• Threatening, harassing, or deceiving other users.
• Spreading false or misleading information about the platform.

8. Account Suspension and Closure

cy999 may temporarily suspend or permanently close an account without notice in the following circumstances:

• If any provision of these terms and conditions is violated.
• If registration was completed using false information.
• If suspicious or fraudulent activity is detected.
• For financial security reasons — such as suspicion of unauthorized transactions.
• Where required to comply with directions from a legal or regulatory authority.

8.1 Closure at the User's Own Request

You may contact our customer support at any time to request the closure of your account. Any outstanding withdrawals will be processed before the account is closed. A self-exclusion option is also available — visit our Responsible Gaming page for details.

9. Privacy and Personal Data

cy999 places the highest importance on protecting users' personal data. Our detailed policies on the collection, storage, and use of data are described on our Privacy Policy page.

In brief, we make the following commitments:

• Your personal data will not be sold to third parties.
• All data will be kept secure using SSL encryption technology.
• Payment information (such as bKash or Nagad numbers) will be used solely for transaction purposes.
• Your information will not be disclosed beyond what is required by law.

10. Responsible Gaming

cy999 believes that online gaming is entertainment — not an addiction. We encourage our players to game responsibly. To this end, we provide the following features:

• Deposit limits: You can set your own daily, weekly, or monthly deposit limits.
• Session limits: An automatic break feature when you have played for more than a set amount of time.
• Self-exclusion: The option to exclude yourself from the platform temporarily or for an extended period.
• Reality check: Notifications that display your spending at set intervals.

Detailed responsible gaming guidelines are available on our Responsible Gaming page. This platform is for users aged 21 and above only.

11. Limitation of Liability

To the extent permitted by applicable law, cy999 will not be held liable for the following:

• Any loss caused by a user's own error, negligence, or breach of rules.
• Issues arising from internet disconnection, power outage, or device malfunction.
• Uncontrollable events or force majeure (natural disasters, government restrictions, etc.).
• Delays or errors on the part of a third-party payment provider.
• Hacking or cyberattacks beyond the control of cy999.

In the event of any dispute, cy999 will treat its own records and log files as conclusive evidence. However, if there is a valid complaint against us, we will always endeavor to resolve it.

12. Changes to Terms

cy999 reserves the right to modify, update, or amend these terms and conditions at any time. For significant changes:

• Users will be given as much notice as reasonably possible before any changes take effect.
• Continuing to use the platform after changes means you agree to the new terms.
• If you do not agree with the new terms, you will have the option to close your account.
• The date of the latest update will be noted at the top of this page.

These terms and conditions are governed by and interpreted in accordance with the applicable laws of Bangladesh. In the event of any dispute, the jurisdiction of the courts of Bangladesh shall apply.

13. Contact

If you have any questions or complaints about these terms and conditions, please contact us in the following ways:

• 24/7 Live Chat: Instant support is available in Bengali.
• Email: [email protected]
• Support hours: 7 days a week, 24 hours a day (BST, UTC+6).

Our customer support team is always ready to provide you with quick and effective solutions to your problems. For your convenience, we provide support entirely in Bengali.

For more information, visit our FAQ page or our About Us page.